You can visit our designer Boutique at 447 Colombo Street, Sydenham, Christchurch, New Zealand.
We make all our beautiful Jewellery on site in our workshop above our Colombo Street store. We have four jewellers and one stone setter.
Yes, we pride ourselves on our bespoke process. Get in touch today to book your complimentary design consultation for your bespoke piece.
It depends on the workload in the workshop but generally speaking it can be anywhere between 4-6 weeks from start to finish.
We can offer CAD to our customers. Generally, we use a combination of mediums to get the desired effect. These include but are not limited to entirely handmade, hand-carved wax and cast, CAD then cast or a combination of these different methods depending on the design.
Yes, we offer a complimentary design service to breathe fresh life back into your old or inherited pieces.
Yes, in most instances you can but this partially depends on the construction of the new piece and or the usability of your metal. For example, fine chain often doesn’t melt up well as well as some white gold casting metals.
Your ring size has nothing to do with clothing size and we don’t recommend you guess your size. If you cannot get to us in store for us to size you, we recommend going to your local jewellery store to get sized correctly or alternatively if you have a ring currently that fits the finger you would like to purchase a new ring for, measure the internal diameter for us and we will convert it.
If your ring needs to be resized there will be a charge for this.
We do provide a re-size service, depending on the ring, the metal and the difference in size it will incur a fee. If it is a simple size down, we charge $80. If we are sizing up, the fee will be calculated based on the amount of metal to be added to get to the size agreed on.
Over time dust, dirt, pollution, and daily wear all contribute to the brilliance of gemstones and the surface of the metal becoming dull. Along with regular care and cleaning done at home, we recommend a professional clean of your jewellery items at least once a year to service and check your items to make sure you get the most from them.
We provide a “clean and polish” service, this is $35.00 per item. This involves the jewellers checking the jewellery to make sure all components and/or stones are safe prior to any work being commenced, a comprehensive clean is done of the item and then a thorough polish is done removing any scuffs or light dings in the metal. If an item is plated, the polishing process removes the plating. We will discuss with you prior to commencing work, if you would just like your item cleaned and to leave plating as is or whether you would like it re-plated. To rhodium plate a ring is $95.00, and we recommend you do this once a year at least, any other plating is priced per item depending on the base metal, plating required and intricacy of item.
It all depends on the metals and gems. Visit our care guide here.
We usually only Rhodium Plate White Gold items, this gives it the bright white look it is renowned for. Un-plated, 9ct White Gold has a creamy undertone and 18ct White Gold has a much greyer appearance. If you would rather leave your jewellery au naturel and not have it plated, that is fine by us, just let us know. To rhodium plate a ring is $95.00 and we recommend you do this once a year at least, any other plating is priced per item depending on the base metal, plating required and intricacy of item.
We have a flat rate of $10.00 across the whole of New Zealand. International shipping is priced on application.
We can ship via FEDEX to Australia. POA.
All orders are shipped using CourierPost signature required track and trace courier parcels. We recommend sending your order to a work or business address to have your package signed for. Otherwise, if there is no-one to sign for the package when the courier driver delivers, they will leave a card-to-call with details for redelivery.
We will email you your track and trace number once your order has been packaged up and dispatched. To track your order, have your track and trace number close by and feel free to either call CourierPost on 0800 COURIER or visit them on their website tracker here.
We accept the following payment methods: Credit/Debit Card – VISA or Mastercard, Internet Banking or direct credit, Filigree Gift Vouchers.
Here at Filigree we guarantee our diamond and fine jewellery has been made to the highest standards of quality and workmanship by our very talented jewellers and setter. For the life of the piece, we will repair or replace any item without charge, including missing diamonds or precious stones, if we deem that the loss is due to faulty materials or workmanship. This does not include general wear and tear.
Yes, we can provide this service depending on the item, metal and inscription desired. Get in touch with us with your specifics and we can provide you with a quote. We can offer hand engraving or laser engraving.
Unfortunately, we cannot take back any items that have been personalised by engraving, sizing or finishing.
Unfortunately, we cannot repair watches or watch straps.
Yes, we do repair jewellery. Bring your item in and we can assess it for you and come up with a plan to fix it. Where applicable, we can do an insurance quote for your claim and, we can do after-loss quotes too.
Yes, we do. The purchaser may nominate any denomination of choice. A gift voucher purchased will be logged in our retail system under either the purchaser or the recipient to avoid misplacement and to track the amount.
Yes, our gift vouchers are valid for one year.
We can cancel it in our system and if it is still valid, we can re-issue a new one.