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Terms and Conditions

Filigree Limited is 100% New Zealand owned and operated.

Acceptance of Terms and Conditions

These terms and conditions apply to the use of this website and in accessing or using or browsing this website and/or purchasing goods and/or services from this website, as well as any relevant disclaimers contained herein, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, then you must refrain from using this website. By making an order through this website, you are deemed to have accepted these terms and conditions, and agree to be bound by them.

For the purposes of these terms and conditions:-

  • “website” shall mean
  • “We” and “Filigree Fine Jewels” and “Filigree” shall mean Filigree Limited; and
  • “you” or “the customer” shall mean you as the user of this website or purchaser of our goods or services.

Amendments to Terms and Conditions

Filigree reserves the right to review and amend these terms and conditions from time to time. Amendments will be effective immediately and Filigree has no obligation to notify you of such amendments. We recommend that you check this page for amendments each time you revisit this website. Your use of this website will represent an agreement by you to be bound by the then current terms and conditions.


All pricing quoted on this website is shown in New Zealand dollars (NZ$) and includes GST (which is currently 15{97368f5e835ac8d331ecffd266ecdf5c0b8847031b497bf1a21969c353a10183} sales tax – if the GST rate changes we reserve the right to immediately amend our prices accordingly). All prices are correct at time of publication; however, we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

Pricing on custom items is an indication only. All pricing will be confirmed based on the gemstone chosen in consultation with  Filigree . Once a stone and or design has approved by the customer a revised quote will be supplied. The quote will be valid for 28 days subject to amendments and or product avalibility. Every gemstone is unique and selected specifically for you and your budget. Please contact us personally for more information regarding pricing on this site.


Returns Policy

Most of our Jewellery, including but not limited to engagement rings and wedding bands, are made to order we do not accept any returns so please choose your jewellery purchases carefully. We will replace or repair any items at our discretion (and in accordance with our obligations under the Consumer Guarantees Act 1993) that are deemed to have a manufacturing defect. If you have any questions, please contact us.

Filigree is not in any way liable for general wear and tear; physical/accidental damage; scratches, dents or marks to any metal surface; damage caused to the jewellery by you or another party; loss of gemstones or diamonds; or loss or theft of an item.


Colour Information

While Filigree Ltd has endeavoured to display accurately the colours of products, the actual colours you see will depend on your screen that you are viewing the products on, and may not be accurate. All images are there as examples of our product. The final look of the product will depend on metal choice, diamond and/or gemstone choice. The colour of products may vary slightly from those shown on the website and finished product in a Filigree showroom.


Product Descriptions

Filigree and its suppliers attempt to be as accurate as possible in describing products detailed on the site However, Filigree does not warrant that product descriptions or other content of this website is accurate, complete, reliable, current, or error-free. If a stock product, or third party product offered by Filigree itself is not as described, your sole remedy is to return it in an unused condition, for refund of the purchase price. The cost to return courier these products to us will be at your expense and risk.


Online Orders

By placing an order on this website, you agree to and accept the terms and price specified in this website. The final price may include additional delivery and other applicable charges. Your offer to purchase a product from the website may be accepted or rejected by Filigree for any reason, including, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Your contract with Filigree will only come into existence when you have fully paid for your order and Filigree provides confirmation that your order has been accepted. Confirmation will be sent via email to your elected email address.


Made to Order and Custom Designs

By placing an order for a made to order or custom design product with Filigree, you agree to accept the terms and price specified in the quotation. The final price may include additional costs if altered or amended after acceptance, including delivery and other applicable charges. Prior to supply or commencement of any work required for the product, your acceptance of the design and quotation requires payment of a 40{97368f5e835ac8d331ecffd266ecdf5c0b8847031b497bf1a21969c353a10183} deposit. All deposits for made to order and custom designs are non refundable.  Payment in full is required on the earlier of, collection of the product, delivery of the product, or within 7 working days of completion of the product.



Filigree white gold items that have been rhodium plated to give a bright white finish to the jewellery, will be worn away under normal wear and tear. Rhodium plating needs to be replaced through the lifetime of the jewellery at the customer’s expense.


Design Rights

Filigree retains all intellectual property rights to all completed and conceptual designs created including, but not limited to all custom made pieces, stock and signature collection pieces.


Loss or Damage in Transit

Filigree will take every care in packing and dispatching your purchase but is not responsible to the customer or any person claiming through the customer for any loss or damage to goods or products caused by any event of any kind by any person, whether or not Filigree is legally responsible for the person who caused or contributed to that loss. Filigree is not responsible for any items that are wrongfully signed for or accepted for by a third party.

Security for Payment

All payments are securely processed through a third-party payment gateway. No credit card information is stored by Filigree. All payments are handled by Payment Express, a secure, PCI compliant, third party payment provider.


Errors and Omissions

We are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices and discounts recorded on this website are subject to change without notice. If there are any changes after you have ordered a product, we will contact you prior to processing your order.



Filigree reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at its sole discretion. Any orders cancelled by Filigree, but paid for, will receive a full refund.

All content on this website (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof), is the exclusive property of Filigree, and is protected by copyright, trademark and other applicable laws.

Any other use of content on the website, including but not limited to the modification, distribution, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from the website, or use of the website for purposes competitive to Filigree is strictly prohibited. You agree to abide by all additional restrictions displayed on the website as it may be updated from time to time. Filigree retains full and complete title and rights to the material provided on the website, including all associated intellectual property rights.

You may not use contact information provided on the website for unauthorised purposes, including marketing. You may not use any hardware or software intended to damage or interfere with the proper working of the website or to surreptitiously intercept any system, data or personal information from the website. You agree not to interrupt or attempt to interrupt the operation of the website in any way. Filigree reserves the right, in its sole discretion, to limit or terminate your access to or use of the website at any time without notice. Termination of your access or use will not waive or affect any other right or relief to which Filigree Ltd may be entitled at law or in equity.


Exclusion of Negligence

Subject to the provisions of the Consumer Guarantees Act 1993, Filigree is not liable to the customer in contract or in tort arising out of, or in connection with, or relating to:

a. the performance of the product;
b. any fact, matter or thing relating to the products; or
c. any error in information supplied to the customer at or after the date of the customer’s use of the product.



Your ability to purchase products and services from this website may be terminated at any time by Filigree without notice. All disclaimers and limitations of liability by Filigree will survive termination. Should you object to any of these Terms and Conditions, including any subsequent amendments, you must immediately discontinue use of this site.


Electronic Communications

When you visit or send e-mails to us, you are electronically communicating with us. By doing so you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site.


Fraud Protection Program

As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or Customer Services may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.


3rd party Advertising, Hyperlinks and Offers

The site may have third party advertisements, referral buttons and other pointers to websites operated by third parties. Filigree has no control over these sites and is therefore not responsible for any materials and contents linked to our website. While this information is offered in good faith, it must be understood that Filigree does not endorse any of these sites or their advertising and is not responsible for any goods you purchase from them.


Governing Law

The laws of New Zealand govern any contract arising out of this website, and all disclaimers, terms and conditions and terms of use.


Disclaimers and Limitation of Liability

You, the customer expressly agrees that use of is at your sole risk. Neither Filigree, nor any of their officers, directors, or employees, agents, third-party content providers, merchants, sponsors, licensors (collectively, “Providers”), or the like, warrant that the website will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of the website, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through the website.

This site is provided by Filigree on an “as is” and “as available” basis. Filigree makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site.

Filigree reserves the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If we are unable to fulfil your order, you will be offered an alternative or given a refund for the unavailable product.


Site Policies, Modification, and Severability

We reserve the right to make changes to our site, policies, and these terms and conditions at any time. If any of these terms and conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Please review our other policies, all contained under our as listed full terms and conditions, and posted on this site. These policies also govern your visit to


Comments, Feedback and Submissions

Filigree welcomes your feedback regarding this website, as well as its products and services. Any information, concepts, ideas, comments, materials, suggestions or comments sent to Filigree will not be treated as confidential information and by submitting such information you are granting Filigree an unrestricted license to use, display, modify, reproduce, transmit and distribute such information for any purpose whatsoever. Unless required by law, Filigree will not use your name in connection with any such information, materials, suggestions, ideas or comments without your prior written consent.



At Filigree, we aim to offer you the best level of customer service, both online and in person. We’re not satisfied until you’re satisfied with our service and our product range. If you have any questions or problems whatsoever then please phone or email us and we will endeavour to solve your problem in a timely and efficient manner.